This website is operated by GT Nelson Realty Sdn Bhd, a licensed real estate agency in Malaysia, through its registered negotiator Lau Wen Ting (Nicole), PEA 2322, registered under the Board of Valuers, Appraisers, Estate Agents & Property Managers Malaysia (BOVAEA). All activities are supervised by Goh Lik Teng (REN 76441), Registered Estate Agent under GT Nelson Realty Sdn Bhd.
We are committed to protecting the personal data of all individuals who interact with this website, in full compliance with the Personal Data Protection Act 2010 (PDPA Malaysia).
Data Controller: GT Nelson Realty Sdn Bhd, operating through PEA 2322 — Lau Wen Ting (Nicole), supervised by Goh Lik Teng (REN 76441).
Note: This website is independently operated and is NOT the official website of KSL Holdings Berhad. GT Nelson Realty Sdn Bhd is an authorized marketing partner of KSL Holdings Berhad (Ref: KSL/Mic/GT/AgentAg10599).
When you interact with this website, we may collect the following categories of personal information:
| Category | Examples | How Collected |
|---|---|---|
| Contact Details | Full name, phone number, email address | Enquiry form, WhatsApp, e-brochure requests |
| Property Preferences | Budget range, preferred unit type, timeline | Enquiry form, consultation calls |
| Technical Data | IP address, browser type, device type, pages visited | Automatically via cookies and analytics tools |
| Communication Records | Messages sent via WhatsApp, email, or form | Direct communications with our team |
We only collect information that is necessary, relevant, and proportionate to the purpose for which it is collected.
Your personal information is used exclusively for legitimate real estate service purposes:
- Respond to your enquiries — to contact you regarding KSL properties you have expressed interest in.
- Send property information — to deliver floor plans, pricing updates, and availability for KSL developments.
- Schedule consultations — to arrange property viewings, developer briefings, or one-on-one consultations.
- Improve our services — to analyse website usage and optimise content for better user experience.
- Comply with legal obligations — to fulfil our duties as a licensed real estate agency under BOVAEA regulations.
- Marketing communications — with your explicit consent only, to send updates on new KSL project launches or relevant property news.
Under the Personal Data Protection Act 2010 (PDPA Malaysia), we process your personal data on the following lawful bases:
- Consent — You have given clear consent by submitting your details through our enquiry form or contacting us directly.
- Contractual necessity — Processing is necessary to provide the property advisory services you have requested.
- Legitimate interests — We have a legitimate interest in following up on property enquiries and providing relevant information to prospective buyers.
- Legal obligation — We may process certain data as required by BOVAEA regulations or applicable Malaysian legislation.
We may share your personal information with the following parties, strictly on a need-to-know basis:
- KSL Holdings Berhad / Khoo Soon Lee Realty Sdn Bhd — only when you express direct interest in a KSL project.
- GT Nelson Realty Sdn Bhd — the licensed agency under which PEA 2322 operates, for internal administration and compliance purposes.
- GoHighLevel (GHL) — our CRM platform used to manage enquiries and communications. Data is stored securely within this system.
- Analytics providers — such as Google Analytics, to understand how visitors use our website. Data is aggregated and anonymised.
- Legal and regulatory authorities — if required by law, court order, or a regulatory body such as BOVAEA.
| Data Type | Retention Period | Reason |
|---|---|---|
| Enquiry & contact data | Up to 3 years | Active property search and follow-up lifecycle |
| Transaction records | 7 years | Legal and regulatory compliance (LHDN, BOVAEA) |
| Marketing consent records | Until consent is withdrawn | To demonstrate compliance with PDPA consent requirements |
| Website analytics data | 14 months | Website performance and improvement |
- Right of Access — Request a copy of the personal data we hold about you.
- Right to Correction — Request correction of inaccurate or incomplete personal information.
- Right to Withdraw Consent — Withdraw consent to marketing communications at any time.
- Right to Limit Processing — Request restriction of how we use your data in certain circumstances.
- Right to Erasure — Request deletion of your personal data, subject to legal retention requirements.
We will respond to your request within 21 working days in accordance with PDPA requirements. Contact: +60 12-782 5764.
| Cookie Type | Purpose | Examples |
|---|---|---|
| Essential | Required for the website to function | Session management, form submission |
| Analytics | Understand how users interact with the site | Google Analytics (_ga, _gid) |
| Marketing | Track ad performance and deliver relevant ads | Google Ads, Facebook Pixel |
| Functional | Remember preferences and improve experience | Form pre-fill |
You may control or disable cookies through your browser settings at any time.
This website may contain links to external websites operated by KSL Holdings Berhad, government portals, or other third parties. GT Nelson Realty Sdn Bhd and PEA 2322 are not responsible for the privacy practices or security of any third-party websites.
- Secure data storage — all personal data is stored within GoHighLevel's enterprise-grade CRM platform with industry-standard encryption.
- Access restrictions — only authorised personnel (PEA 2322 and designated GT Nelson Realty staff) have access to your personal information.
- HTTPS encryption — all data transmitted through this website is encrypted using HTTPS/SSL protocols.
- No unauthorised transfers — we do not transfer your data to parties outside Malaysia without appropriate safeguards.
We reserve the right to update this Privacy Policy at any time. The "Last Updated" date at the top of this policy will be revised whenever changes are made. We encourage you to review this page periodically.
For any questions, concerns, or requests regarding this Privacy Policy: